Frequently Asked Questions

The required documents are:
Bill of lading, invoice, list of contents, certificate of origin. All documents must be original, signed and stamped.

Availability of all the aforementioned required documents (with permits if requested) before the arrival of the shipment to the clearance office.
To be a bill of lading with release (Telex Release) or to obtain the original copy of the bill to be cleared directly.
The invoice data matches the policy data in terms of the type, number, weight and customs code of the goods.
Coordinating with the clearance office on the destination of the shipment in terms of transportation, costs... and any other details before the arrival of the shipment.

Food items need an expiration date and a health certificate
Materials classified as dangerous materials need a dangerous certificate, such as oils and some perfumes, and some devices such as medical devices, telephones, etc... This is in the case of those coming to Oman or exporting by sea, air or land.

Incoming shipments to Oman are subject to the customs law, which is 5% of the invoice value, except for the exempted, due to the existence of an international agreement on customs exemption between the Sultanate of Oman and the other country. All incoming shipments are also subject to the added value, which is 5% of the invoice value for various types of goods.
Shipments issued or transiting from Oman to any country are not subject to customs or value added.

The shipment will be cleared with a discount of 2% of the invoice value. Customs will give you 90 days to bring the original documents to refund the discounted amount. In the event that the original documents are not brought, the amount will be forfeited.

1. Determining the ports, the type of goods, their quantity, the type of container, determining the timing of shipment and the location.
2. Bring all the documents required to ship the goods, taking into account the permits that may be required
3. Quick coordination of the requirements of shipping companies through our office to avoid any fines that the shipping company may impose as a result of delay, change or modification of the procedures for shipping goods.
4. Commit to all shipping costs in advance to the shipping company to avoid any fines that may arise.

Coordination is made between the exporter and the beneficiary with the details of the shipment in terms of documents and their details, the type of policy (Telecase release or the original policy will be sent by mail), the grace period for clearance at the port of discharge, prior coordination with a clearance office before shipping the goods to confirm all clearance and shipping requirements that meet the requirements of the state and customs and that It required any official permits from any concerned party, such as agriculture, the environment, etc.